This page is a starting-point legal draft prepared for internal review. It is a different document from the marketing-compliance ruleset used on CollosoTrading's sales and funnel pages, which has already been reviewed and approved for use — this Refund Policy has not. It has not yet been reviewed or approved by a qualified UK solicitor, is not a substitute for legal advice, and should not be treated as final or published live until that review is complete and this notice is removed.
Every CollosoTrading offer makes, at most, a guarantee about our process and deliverable. None of them makes a guarantee about a trading outcome. These two are easy to conflate, so we separate them explicitly:
A commitment about how and what we deliver — for example, revising a build until it meets the technical spec you agreed with us at kickoff, or delivering a free report within a stated turnaround window. Depending on the offer, this can mean free revision, and in limited, clearly defined cases below, a refund.
We never guarantee — and never refund on the basis of — your trading results, profitability, drawdown, or whether you pass or fail a prop firm challenge. This applies to every offer below, without exception, always, even where a delivery or revision guarantee also applies.
No payment is made for this report, so there is nothing to refund. What we do commit to: delivering your report within the stated turnaround window. If we expect to run past that window, we will notify you directly rather than leave you waiting. We make no guarantee, and give no refund-equivalent remedy, regarding what the audit finds or what it means for your strategy's future performance.
This is a revision guarantee, not a refund guarantee. If the delivered EA does not comply with the rule-compliance spec agreed with you at kickoff (max drawdown, daily loss, consistency rules), we will revise it at no additional cost until it does. Failing to meet the agreed spec does not, on its own, entitle you to a cash refund — the remedy is revision.
A refund of fees paid applies only where CollosoTrading fails to begin or deliver any work product at all after payment has been made ("non-performance"). Outside of that, and regardless of how many revision cycles are needed, no refund is given on the basis of challenge pass rate, live profitability, or any other trading outcome.
This is also a revision guarantee, not a refund guarantee — milestone-gated. Revision continues until the delivered strategy basket meets the correlation and drawdown targets agreed with you at kickoff, with the correlation report delivered as evidence that those targets have been met. As with Offer 1, not meeting the agreed targets on a given pass does not itself entitle you to a cash refund — the remedy is revision.
Where you have paid a deposit or a milestone instalment and CollosoTrading fails to deliver the corresponding milestone at all, that specific paid-but-undelivered amount is refunded. No refund is given, at any milestone, on the basis of portfolio return, challenge pass rate across accounts, or any other trading outcome.
14-day cooling-off window, before materials are accessed. As a UK consumer, you ordinarily have 14 days from enrollment to cancel a distance contract for a full refund. Because this course is delivered as digital content, that statutory right ends early if you choose to start accessing the cohort materials before the 14 days are up — at enrollment, we will ask you to expressly confirm that you want immediate access and that you understand you lose the cancellation right once you do, consistent with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
In practice: if you cancel before accessing any materials, you get a full refund. Once you access the materials (or the cohort begins, whichever comes first) having given that confirmation, the enrollment fee is non-refundable. The offer's guarantee for this tier is lifetime access to the curriculum and future cohort updates upon completing all modules and submitting a capstone project — that is a guarantee about access, not a refund right, and it does not depend on any trading result the capstone project produces.
Regardless of offer, none of the following is ever grounds for a refund, partial or full:
Email billing@collosotrading.com with your name, the offer purchased, and the reason for your request. Where your request relates to a revision guarantee not being met, please reference the rule-compliance spec or kickoff criteria agreed for your engagement. We aim to respond to every refund request within 5 business days.
Nothing in this policy affects any non-waivable statutory right you have as a consumer under the law of England and Wales or your own country of residence.